Please understand that there are no exceptions to this cancellation policy. We don't mean to sound heartless, but you would be amazed at the number of last-minute deaths in the family, serious illnesses, sick pets, sick mother-in-laws, rabid dogs, and falling skies that people tell us about. (One guy's father has died three times in the past year. Bad karma.)
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"Once again ... The service, the staff, and certainly the Italia all worked together perfectly to make a lifetime memory out of a last minute decision on an ordinary weekend. I anticipate you'll be seeing more of me, and sooner than expected, as my wife has caught the Ferrari virus. I hear that it is incurable, not terminal, but thankfully treatable. Keep up the exceptional work and please thank everyone again for me."
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
"Hey Guys! Thanks to everybody at Gotham Dream Cars for making this unbelievable weekend a reality. Everything from the service of the Gotham team to the performance of the car was absolutely spectacular. Renting the Gallardo Spyder was nothing short of amazing, and I definitely plan on using your services again." (note: Not only did Andy use our services again, but he joined our team!)