OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
CANCELLATIONS: Weddings: A deposit of $220.00 per booking will be incurred on all bookings. Bookings cancelled within 3 months prior to the wedding will be charged the full amount of the booking unless extraordinary circumstances can be shown. Vehicles cancelled before this will receive no refund of deposit. General Hire: A deposit of $100.00 per booking will be incurred on all bookings; cancellations within 28 days prior to the booking will be charged the full amount of the booking, Vehicles cancelled before this will receive no refund of deposit.
INSURANCE REQUIREMENT: Renter(s) MUST demonstrate that they have full coverage personal or business auto insurance on at least one vehicle they own: Comp /collision deductibles not more than $1K. Minimum liability limits very per car but not less than $20k & $50k for the super exotics. EXCEPTION: Renter(s) can be listed as a driver on a family member’s insurance policy living in the same household. Type of car you have does not matter and any US state will be ok.
With SIXT you get more than just an exotic car at a great price, we offer premium service from the pickup to drop off. Renting with SIXT means you get 24/7 customer service and roadside assistance to make sure you are never alone. Our Diamond Lounge provides personal VIP assistance for expedited car rental. SIXT rent a car offers luxury car rentals in over 2,200 locations worldwide, making it convenient to drive in style no matter where you might be. Varying from country to country, our sports cars in Europe contains iconic vehicles from premium manufacturers such as Rolls-Royce, Maserati, and Porsche.
Yes. One-way car rental deals are quite common, as they give people even more freedom to explore and enjoy their rental. However, rental companies will often charge a One Way Fee (or ‘drop charge’) to cover the cost of returning the car to its original location. As the world’s biggest online car rental service, we can help you find a one-way rental car with a low Fee – or no Fee at all.
Guests are required to pay for rental with a credit card from an internationally recognized issuer. The payment Credit Card MUST provide the extra Rental Car Insurance Coverages. Many banks offer this as a free perk when you use their credit card to pay for the rental. You can confirm this by calling your credit card issuer. We will also confirm this on every rental.