OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
Rentalcars.com is the world’s biggest car rental booking service, arranging rentals in 160 countries. Every year, more than 8 million customers trust us to find the perfect car for their trip. Because we work with all the leading rental companies, we can offer you great prices on all car groups, from compact and economy cars to luxury vehicles and SUVs. And with free cancellation on the majority of our cars, choosing your ideal car has never been easier! 8 million
DreamShare is Gotham Dream Cars' timeshare / fractional-style Membership Club Program - designed to provide a convenient way for frequent drivers to access our entire fleet at discounted rates with a minimum of hassles. DreamShare members can purchase rental time at significant discounts for use of in vehicle - in any city - at any time. And the more credit you purchase at a time, the bigger discount we offer.
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
In today's world, making a powerful first impression on someone takes more than just an upscale outfit, pleasing personality and a firm handshake. It is the age of ultra-modern toys like luxury cars, which serve as a high-end status symbol and are always on the forefront when it comes to leaving a lasting impression in both, corporate as well as personal worlds. Sixt is making every possible effort to add new, high-end luxury vehicles to their already comprehensive fleet, in order to cater to the premium needs of those looking for the perfect accompaniment to a special occasion.
Certain rentals have special considerations that will be explained at the time of reservation / delivery. Fees, rental rules and policies, and vehicle availability are subject to change without notice and at our sole discretion. Price, availability, & minimum rental period required may change per city without notice. Black-out times apply. Make & Model Of Rental Guaranteed But Not Color; However, 98% Of The Time Exact Color Reserved Is Delivered
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