OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
We have been told by several clients (usually in a panic and on the day of the wedding) that the car they had thought they were getting in fact turned out to be a totally different car, they were dirty, the colors didn’t match and style was different. Avoid such headaches specially on a wedding day, rent a car from Legends and get the exact car you see.
What you see is what you get. At Legends Car Rentals Los Angeles, we pride ourselves for delivering flawless service. Part of that service is making sure you get exactly what you see online, in fact our cars look better in person. Which is why we always invite our clients to visit us before a big event to see the cars in person and to make sure. However, It has been brought to our attention that some companies or individuals that are renting cars for weddings are less that reliable when it comes to getting the car you actually thought you were going to get.
"Once again ... The service, the staff, and certainly the Italia all worked together perfectly to make a lifetime memory out of a last minute decision on an ordinary weekend. I anticipate you'll be seeing more of me, and sooner than expected, as my wife has caught the Ferrari virus. I hear that it is incurable, not terminal, but thankfully treatable. Keep up the exceptional work and please thank everyone again for me."
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
Vehicles are available to international visitors with a valid passport and driver's license from their home country. We can arrange for insurance coverage for those international visitors renting for a minimum of two days. Please note that international renters who do not have their own insurance coverage will be subject to a higher security deposit ($5k - $15k, depending on vehicle).
Since our inception in 1997, Prestige Car Hire has been providing unparalleled service to the leisure and business industries through a combination of extremely competitive pricing, excellent customer service and a leading variety of top luxury brands on fleet. Whether you wish to hire your luxury vehicle over a long weekend or wish to take advantage of our long-term car hire discount, we will make sure you're needs are taken care of.