OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
At Sixt, we don't just offer you a luxury car model; we also offer you a luxury car hire experience. Our staff are fully trained to ensure your premium vehicle rental comes to you spotless and well-serviced, and are on-hand in our branches across the country to advise you the best model for your needs. Our posh car models are replaced after 6 months with the newest version, so you can be confident that the vehicle you're driving is safe, performing to its highest standard, and of prestige quality.
Since our inception in 1997, Prestige Car Hire has been providing unparalleled service to the leisure and business industries through a combination of extremely competitive pricing, excellent customer service and a leading variety of top luxury brands on fleet. Whether you wish to hire your luxury vehicle over a long weekend or wish to take advantage of our long-term car hire discount, we will make sure you're needs are taken care of.
Yes. One-way car rental deals are quite common, as they give people even more freedom to explore and enjoy their rental. However, rental companies will often charge a One Way Fee (or ‘drop charge’) to cover the cost of returning the car to its original location. As the world’s biggest online car rental service, we can help you find a one-way rental car with a low Fee – or no Fee at all.
There is no better way to experience the benefits of owning a multimillion-dollar collection of exotic cars (short of going out and buying a multimillion-dollar collection!). Gone are the absurd capital requirements of ownership and the hassles of maintenance, downtime, insurance, storage and transport. As a DreamShare member, you focus simply on enjoying the driving experience and leave everything else to us.
With SIXT you get more than just an exotic car at a great price, we offer premium service from the pickup to drop off. Renting with SIXT means you get 24/7 customer service and roadside assistance to make sure you are never alone. Our Diamond Lounge provides personal VIP assistance for expedited car rental. SIXT rent a car offers luxury car rentals in over 2,200 locations worldwide, making it convenient to drive in style no matter where you might be. Varying from country to country, our sports cars in Europe contains iconic vehicles from premium manufacturers such as Rolls-Royce, Maserati, and Porsche.
Due to the extremely high cost of the vehicles we offer, it is our policy to take a refundable security deposit for all our rentals and Dream Car Tour participants. The deposits range from $2,500 - $15,000 depending on the vehicle and level of insurance you carry. Rest assured, this is refunded in full once the vehicle has been returned to us and thoroughly inspected. This usually takes 3-5 business days after the end of your rental. If there are any additional mileage charges or minor damages, they are billed from your deposit and the balance is refunded back onto your credit card.
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
At Prestige we pride ourselves on client satisfaction, which is why we offer a superb selection of hires, with no limits on mileage and at fantastic value for money. Our service includes exclusive benefits such as UK wide delivery & collection, discounts on long term hire and insurance included across our entire fleet of executive and sports car hires.