We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.


OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
Depending on which part of the car is damaged – for example, the body work – you’ll likely have to pay an excess amount (the first part of any insurance claim that the claimant is usually liable to pay). However, if you damage the windscreen or the roof (both of which are not included in standard Collision Damage Waiver insurance), you’ll likely have to pay towards repairs.
Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.
Depending on which part of the car is damaged – for example, the body work – you’ll likely have to pay an excess amount (the first part of any insurance claim that the claimant is usually liable to pay). However, if you damage the windscreen or the roof (both of which are not included in standard Collision Damage Waiver insurance), you’ll likely have to pay towards repairs.
I'm over 65, but still love fast cars and beautiful machines. I'd like to have laid more rubber, but had a few stretches of road where I could feel the feeling! My race car driver instructor was most cool, and this turned out to be more fun than I anticipated, I drove faster than I thought I'd be able to with all the speed limits, and I'll never forget this outing.
Welcome to Wedding Car Hire, the UK’s first choice for luxury wedding transport rental services. With the finest selection of modern wedding cars, classic & vintage wedding cars in the country, we offer all types of wedding transport options, for all types of weddings. With a vehicle to suit any wedding theme or style, you will be sure to find what you are looking for a WeddingCarHire.co.uk
Car hire excess insurance is a must for car rental – it is designed to lower the expensive excess you would have to pay towards the cost of repairs if you had an accident. However, you can end up paying over the odds for a policy at the rental desk when compared to buying a standalone policy in advance. Book with our partner, iCarhireinsurance, and save up to 65%.
Sorry to have to say 'no' again. Because of the huge demand we get for weekend rentals, we aren't able to offer a guaranteed one-day rental on a Friday, Saturday or Sunday in advance. Similar to the above, if we guarantee it to you for just a day, we're giving up the chance to rent it for 2 days, which is what most folks want on the weekends and what we need to do to make business sense.

OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
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