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Depending on which part of the car is damaged – for example, the body work – you’ll likely have to pay an excess amount (the first part of any insurance claim that the claimant is usually liable to pay). However, if you damage the windscreen or the roof (both of which are not included in standard Collision Damage Waiver insurance), you’ll likely have to pay towards repairs.
"Once again ... The service, the staff, and certainly the Italia all worked together perfectly to make a lifetime memory out of a last minute decision on an ordinary weekend. I anticipate you'll be seeing more of me, and sooner than expected, as my wife has caught the Ferrari virus. I hear that it is incurable, not terminal, but thankfully treatable. Keep up the exceptional work and please thank everyone again for me."
Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.
Our goal is twofold: To offer exotic car rentals that can't be found anywhere else in Philadelphia; and to offer a level of service that far surpasses what clients in the Philadelphia area have come to expect from a traditional "car rental" company. We recognize that exotic cars are only half the rental equation -- without high-end service, particularly in a place like Philadelphia, clients are not getting their money's worth. Gotham Dream Cars aims to offer the same level of service for clients renting a supercar that they would expect when buying a supercar.
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Due to the extremely high cost of the vehicles we offer, it is our policy to take a refundable security deposit for all our rentals and Dream Car Tour participants. The deposits range from $2,500 - $15,000 depending on the vehicle and level of insurance you carry. Rest assured, this is refunded in full once the vehicle has been returned to us and thoroughly inspected. This usually takes 3-5 business days after the end of your rental. If there are any additional mileage charges or minor damages, they are billed from your deposit and the balance is refunded back onto your credit card.
Ok, we're really, really trying not to be heartless here, but know this: When someone calls to cancel a rental, there's an 80% chance that they use the death-in-the-family excuse with us. (yes, we've measured.) We've heard it so much, that A) we can't believe that so many people would stoop so low, and B) We don't believe it anymore. We're very sorry if you actually have a death in the family, because there are a lot of people out there who cry wolf and have ruined it for you and made us cold, heartless automatons.

OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
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