OUTSTANDING CUSTOMER SERVICE Rentalcars.com is an online car rental booking service that arranges third party car rentals from leading car rental companies around the world. I recently booked a car through Rentalcars.com and their booking process was simple and efficient with terms of the rental booking clearly outlined on my booking confirmation and Rental Voucher . When I arrived at the Orlando airport car rental company reception desk, I was informed that a Supplementary Liability Insurance charge and Insurance Handling fee would be added to the amount specified on the Rentalcars.com Rental Voucher. This additional insurance charge and fee were neither mentioned or disclosed during the booking process, nor were they included on the Rental Voucher. In spite of my strong objection to these additional and undisclosed insurance charge and fee, the Orlando airport car rental company insisted that both were mandatory and had to be paid. Other than cancelling the booking, I had very little choice but to reluctantly pay the amount charged. Upon my return home, I immediately contacted the Rentalcars.com Customer Service department to register a complaint against this particular car rental company’s unethical business practices and to intercede on my behalf in obtaining a full refund for these additional and undisclosed insurance charge and fee. My complaint was received in a professional and most courteous manner and after completing their investigation, a full refund was obtained along with an explanation that the supplementary insurance charge and insurance handling fee that were sold by the car rental company as mandatory, were in fact optional. I can say that the Rentalcars.com customer service department provided outstanding customer service and greatly exceeded my initial expectations. It is evident that Rentalcars.com values their customers and that their customer service department walks the talk and provides more than lip service to their clients. Well done Rentals.com and I would not hesitate to recommend Rentals.com online car rental booking service to family and friends. Ottawa, Canada
At Prestige we pride ourselves on client satisfaction, which is why we offer a superb selection of hires, with no limits on mileage and at fantastic value for money. Our service includes exclusive benefits such as UK wide delivery & collection, discounts on long term hire and insurance included across our entire fleet of executive and sports car hires.
CANADIAN RENTERS: Most Canadian auto insurance policies will transfer to US rentals. Extra coverage may be needed if Canadian guest(s) are renting cars worth more than $70,000 US dollars. This can easily be accomplished for free by using your credit card that has supplemental (extra) rental car coverage protection. We also accept several 3rd party insurance companies.
Certain rentals have special considerations that will be explained at the time of reservation / delivery. Fees, rental rules and policies, and vehicle availability are subject to change without notice and at our sole discretion. Price, availability, & minimum rental period required may change per city without notice. Black-out times apply. Make & Model Of Rental Guaranteed But Not Color; However, 98% Of The Time Exact Color Reserved Is Delivered