We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals - sometimes customers scrape a wheel, scratch a front bumper or bubble a tire (to name but three). These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
Ok, we're really, really trying not to be heartless here, but know this: When someone calls to cancel a rental, there's an 80% chance that they use the death-in-the-family excuse with us. (yes, we've measured.) We've heard it so much, that A) we can't believe that so many people would stoop so low, and B) We don't believe it anymore. We're very sorry if you actually have a death in the family, because there are a lot of people out there who cry wolf and have ruined it for you and made us cold, heartless automatons.
Another options is if you have an American Express card - they offer a program called 'Premium Car Rental Protection'. This is available directly from American Express and provides coverage for your GDC rental vehicle. This is a great option because it can be purchased in addition to your regular insurance policy and provides an extra layer of protection.
Certain rentals have special considerations that will be explained at the time of reservation / delivery. Fees, rental rules and policies, and vehicle availability are subject to change without notice and at our sole discretion. Price, availability, & minimum rental period required may change per city without notice. Black-out times apply. Make & Model Of Rental Guaranteed But Not Color; However, 98% Of The Time Exact Color Reserved Is Delivered
Having recently required the need of a high performance car on hire; I have used the services of PCH, the level of service and expertise has been of the highest order , the vehicles provided were top quality and the response time superb. As the former owner of a premier league football club and the founder of octane car magazine I’m well versed in having high expectations and well experienced In high end cars and this experience with PCH exceeded my expectations and I would not hesitate to recommend them on all fronts from price through to service.